User Privacy Policy

Extraa User Privacy Policy

This page explains privacy expectations specifically for end users who browse, create accounts, save details, make bookings, message merchants, or interact with customer support.

Effective date: June 2, 2026

We use customer data to create accounts, secure access, complete bookings, send updates, prevent abuse, and maintain a reliable booking history.

Some user data must be shared with the merchant involved in a booking so the appointment can be delivered, confirmed, changed, or supported.

Deletion and access rights are available subject to identity verification, security checks, transaction retention rules, and legal preservation duties.

What user data we collect

Account data such as your name, email address, phone number, login credentials, role, and communication preferences.
Booking data such as services selected, branch, staff member, appointment notes, cancellations, refund or dispute requests, and booking history.
Operational data such as device/session details, support contacts, messages sent through the platform, and fraud-prevention signals.

Why we use user data

To create and protect your account and authenticate you securely.
To send confirmations, reminders, service updates, and booking-related notices.
To help businesses fulfill the appointment you requested.
To investigate disputes, support issues, refunds, fraud, policy abuse, and platform misuse.

What users should know

When you book through the platform, relevant booking and contact details may be visible to the business responsible for fulfilling the appointment.

Some records cannot be deleted immediately after a request because they are needed for fraud controls, accounting, disputes, payment reconciliation, support history, or compliance preservation.

This user privacy page is intended to be read alongside the full Privacy Policy, which remains the broader governing privacy document for the platform.