Payout Terms

Extraa Payout Terms

These terms govern merchant payout setup, verification, settlement timing, reserves, reversals, bank account changes, and payout controls for money routed through platform-enabled workflows.

Effective date: June 2, 2026
No payout is due until the relevant transaction clears all applicable processor, fraud, dispute, refund, reserve, and verification controls.
Extraa may hold, delay, split, reverse, or offset settlement amounts where chargeback, complaint, fraud, legal, tax, or reconciliation risk exists.
Merchants are responsible for keeping bank details current, accurate, and authorized for receipt of funds.

Verification and setup

We may require bank account verification, account holder matching, legal entity review, supporting documentation, or additional review before enabling or resuming payouts. A merchant must not submit third-party or unauthorized payout details.

Changes to payout instructions may be delayed pending review, re-verification, fraud assessment, or internal controls.

Settlement timing

Displayed payout dates are estimates only. Actual settlement timing depends on processor schedules, banking rails, working days, reserve rules, disputes, reconciliation completeness, and account health.

A completed customer payment event does not itself guarantee an immediately available payout balance.

Reserves, reversals, and offsets

  • We may establish rolling or fixed reserves for merchants with elevated risk or incomplete operating history.
  • We may offset refunds, chargebacks, processor penalties, support credits, tax adjustments, or other amounts owed against future payouts.
  • If payout balances are insufficient, the merchant remains liable for the shortfall and must reimburse amounts due upon demand.

Taxes, records, and cooperation

Merchants are responsible for their own tax reporting, invoicing, accounting treatment, and statutory obligations unless a separate written arrangement states otherwise.

We may provide statements, masked references, and operational payout records, but the merchant remains responsible for reconciling them with its own books and underlying obligations.