Merchant Agreement

Extraa Merchant Agreement

This agreement governs business use of Extraa listings, merchant dashboards, software tools, subscriptions, booking operations, content submissions, and customer interactions through the platform.

Effective date: June 2, 2026
Merchants remain solely responsible for the legality, safety, accuracy, and delivery of their services, personnel, policies, facilities, pricing, licenses, and customer-facing representations.
Extraa may reject, rank, promote, de-rank, suspend, edit, remove, or require correction of listings, offers, schedules, media, claims, and operational behavior at its discretion.
We may withhold tools, support actions, promotional benefits, or settlement actions where a merchant account creates legal, fraud, quality, regulatory, reputational, or chargeback risk.

Merchant responsibilities

  • Maintain valid licences, approvals, permits, registrations, and insurance reasonably required for the services offered.
  • Keep listing details, legal details, customer policies, staff data, pricing, and availability accurate and up to date.
  • Honor confirmed bookings except where cancellation is necessary for safety, legal, operational, or force majeure reasons.
  • Handle customer data, direct communications, and in-person services lawfully and professionally.
  • Promptly cooperate with verification, support, fraud, complaint, and quality-review requests.

Platform controls and commercial discretion

Extraa may control listing placement, ranking factors, promotional exposure, category structure, eligibility for premium treatment, feature access, support prioritization, and customer-flow design. We are not required to provide equal exposure, permanent listing placement, or uninterrupted access to any specific feature.

We may test pricing displays, product features, ranking rules, onboarding paths, support pathways, and conversion flows without liability for performance fluctuations caused by those changes.

Subscriptions, fees, and billing

Merchant subscriptions, onboarding fees, staff-seat charges, promotional fees, transaction charges, integration fees, or other commercial amounts may apply as stated in the account, order form, invoice, or commercial offer accepted by the merchant.

Unless otherwise agreed in writing, invoiced or auto-billed charges are non-cancellable and non-refundable once the relevant billing period, onboarding work, or paid promotional placement has started.

Content, reviews, and customer records

The merchant grants Extraa the right to host, adapt, crop, distribute, and display merchant-provided text, branding, photos, pricing, schedules, service structures, and related operational content for marketplace, search, social, support, analytics, and product functions.

Customer reviews, support logs, booking histories, dispute records, and operational signals may influence merchant ranking, moderation, refund review, eligibility controls, and account health decisions.

Suspension, termination, indemnity, and liability

We may suspend, limit, or terminate a merchant account, listing, payout workflow, or feature set where we identify breach, excessive complaints, legal exposure, fraud risk, chargeback instability, abuse, inaccurate listing information, non-cooperation, or reputational harm to the platform.

The merchant indemnifies and holds platform parties harmless against claims, investigations, penalties, losses, injuries, refunds, chargebacks, data incidents, and costs arising from the merchant's services, facilities, staff, content, policies, or law/regulation non-compliance.

To the maximum extent permitted by law, Extraa's liability to a merchant is limited and excludes indirect, consequential, lost-profit, lost-data, reputational, or opportunity-related losses.