Data Deletion Requests
Extraa Data Deletion Request Process
This page explains how a user can request deletion or suppression of personal data, how identity verification works, and what categories of information may still need to be retained.
Effective date: June 2, 2026
Deletion requests are reviewed only after we verify that the requester controls the relevant account or is otherwise authorized to act.
We may deny, defer, narrow, or partially fulfill a deletion request where legal, fraud, security, financial, or dispute-related retention duties apply.
Deleting an account does not necessarily eliminate every historical transaction or audit record tied to the account.
How to submit a deletion request
Send a request through support or to support@extraa.ae using the email address tied to the account whenever possible. Include your full name, registered phone number, and any booking references that help identify the records in question.
We may request additional confirmation, recent account activity details, government-issued identification, or other reasonable proof to prevent unauthorized deletion.
What may be deleted or suppressed
- Profile details, marketing preferences, and user-facing account content that no longer needs to remain active.
- Selected support or communication records where deletion is legally and operationally appropriate.
- Certain inactive metadata or preferences where no retention ground remains.
What may be retained
- Completed booking and payment records needed for accounting, disputes, fraud defense, or chargeback handling.
- System logs, audit trails, abuse-prevention markers, and evidence required to protect the platform or others.
- Records subject to mandatory retention periods, legal holds, or internal preservation linked to active investigations or claims.
If a deletion request cannot be fully granted, we may instead restrict routine processing, minimize visibility, or keep only the narrow records needed for legitimate retention purposes.